Current information on dealing with the Coronavirus SARS-CoV-2

Prevention and security measures

In recent history, the current situation surrounding the coronavirus is unique and leads to many challenges both in the private environment and as a company. Immediately after the outbreak of the Coronavirus in China, Würth Industrie Service developed a multi-stage emergency plan that is adapted and activated according to current developments. Since January 27th, 2020, the employees of Würth Industrie Service have been continuously informed about the situation regarding the Coronavirus and the related preventive measures.

The main objective of the measures taken is to continuously and comprehensively fulfil our obligation towards the health of our employees and the supply of our customers.

In order to ensure the security of supply and delivery, numerous measures have been taken with regard to our logistics, our sources of supply and our full-service support. In order to reduce the risk of infection among employees, extensive travel restrictions for all employees came into force at the end of February 2020. In addition, visits to the site and events were refrained from.

Due to the current infection incidence, over 95 percent of administrative staff are again working from home offices since December 2020.


How to reach your contact persons

Sales repsInternal SalesShopsProduct and application consulting
available by telephone and in personfully reachableregularly openedfully reachable


Measures to ensure the ability to deliver in our logistics:
  • In order to be able to maintain the logistics processes in the European central warehouse of Würth Industrie Service in Bad Mergentheim, the logistics processes and the shifts at Würth Industrie Service have been strictly separated since the beginning of March. The reason for this is that in a confirmed case of infection, the smallest possible number of employees are affected by necessary precautions such as domestic quarantine. Affected activities can be taken over directly by the opposite shift or the specially created substitution shift.
  • The shifts were separated in time. A 30-minute offset was introduced between the end of the early shift and the start of the late shift. During this hour, all contact surfaces are disinfected.
  • All areas are disinfected 4 times a day in addition to the shift change.
  • Deliveries as well as outgoing goods are not handled in direct contact with logistics staff, but neutrally at a truck bridge transhipment point.
  • Truck drivers who pick up and deliver goods fill out a self-report on risk factors.
  • Access to our premises is only permitted to persons registered by name who have also previously completed a self-disclosure form.
  • Access to the logistics buildings is not permitted for non-logistics employees.
  • The supply chains are closely monitored, both in terms of incoming freight and outgoing shipments. We are in continuous exchange with the forwarding agents in order to be able to switch immediately to alternatives in the event of possible transport bottlenecks.
  • We have stored a large part of the articles of our standard goods at different locations in order to be able to deliver these articles from another warehouse in Bad Mergentheim even in special situations.
  • Masks are mandatory for all employees at the Bad Mergentheim site.
Measures to ensure the ability to deliver regarding our supply sources
  • As of today, there are no signals of disruption in the supply chain across the board from our suppliers.
  • On the part of our purchasing department, alternative sources are activated for all articles for which this is possible, which have already been defined in advance for this case.
  • Should bottlenecks of item availability become apparent, we will contact our customers to discuss a joint situation-specific solution.
  • Our scheduling approach is fundamentally geared towards security of supply. Therefore, we provide for a corresponding average stocking of several months for articles.
  • The transport chains are stable and we do not see any critical situations at the moment.
  • Due to the WHO's determination on January 31, 2020 that the novel coronavirus (2019-nCoV) represents a health emergency with international implications ("Public Health Emergency of International Concern, PHEIC"), the current situation must be classified as a case of force majeure (Force Majeur). We are continuing to monitor the situation very closely and, as far as possible, are in close contact with our business partners in the affected regions in order to initiate further measures within the scope of our possibilities in the event that supply bottlenecks nevertheless become apparent.
Ensuring the ability to deliver with increasing production numbers
  • Due to the high number of automated systems such as RFID Kanban and dispensing machines at our customers, we receive immediate information about where demand arises and to what extent.
  • This enables us to support production start-ups at short notice through our availability.
  • The employees of our customers can concentrate fully on the core processes, the C-parts supply runs automatically to the relevant extent.
  • If we identify special requirements, we actively approach our customers to define additional fillings or alternative scenarios.
Measures for full service in system support
  • In the event that customer restrictions exist on our system administrators' access to the sites, alternative scenarios are discussed and defined with the customers.
  • All our system administrators are instructed to observe and comply with all necessary protective measures.
  • If a full-service support of the systems in the production of our customers is no longer possible due to restrictions on the part of our customers or the public institutions, we can immediately switch to a basic support, so that the supply of C-parts is still guaranteed.
  • Empty messages in non-automated Kanban systems, which are currently made by the system administrators, can be taken over by the customer himself at short notice using an app.
General Administration:
  • Extensive travel restrictions have been in place for all employees since the end of February.
  • A time allocation was defined for the use of the staff restaurant so that as few employees as possible are in the staff restaurant at the same time. This is also separated according to functional areas.
  • Since February 24th 2020, all areas of the administration are disinfected at least 2 times a day.
  • Currently, 95% of the administrative staff work from the home office.
Trade fairs and events

Many events and trade fairs that we have planned for you in recent weeks and months could unfortunately not take place due to the coronavirus. In order to give you the opportunity to get to know our products and systems, we have developed some webinars. Furthermore, we are very confident that we will soon be able to welcome you again to events and seminars at our premises, while adhering to the hygiene guidelines

More about our webinars and events

As one of the largest employers in our region, an essential part of our corporate activities is to fulfil our social obligation to the general public. Therefore, we support social and medical institutions as well as public bodies with vital protective equipment such as masks, protective goggles, etc. Many thanks for your understanding if this means that individual orders from our customers may be served with delays!