Current information on dealing with the Coronavirus SARS-CoV-2

• In order to be able to maintain the logistics processes in the European central warehouse of Würth Industrie Service in Bad Mergentheim, the logistics processes and the shifts at Würth Industrie Service have been strictly separated since the beginning of March. The reason for this is that in a confirmed case of infection, the smallest possible number of employees are affected by necessary precautions such as domestic quarantine. Affected activities can be taken over directly by the opposite shift or the specially created substitution shift.
• To reduce the risk of infection, access to the company premises is limited to a maximum. Only people registered by name, who have previously completed a self-disclosure form, may enter the premises of Würth Industrie Service. In addition, all logistics areas are disinfected several times a day and employees are required to maintain good hand hygiene and cough and sneeze etiquette.
• In order to enable the delivery of goods in the event of a special situation in Bad Mergentheim, a large part of our standard goods were stored at different locations.

• Thanks to continuous communication with suppliers, extensive supplier monitoring, the possibility of being able to fall back on alternative sources and adequate stockpiling of articles, there have been no interruptions in the supply chain and no uncertain supply situation across the board.
• Due to the intensive customs controls at the borders, time delays occur. However, the transport chains are still stable and we are in constant contact with our transport service providers. Additionally, the deliveries are under continuous monitoring.
• Should bottlenecks of item availability become apparent, we will contact our customers to discuss a joint situation-specific solution.
• Due to the WHO's determination on January 31, 2020 that the novel coronavirus (2019-nCoV) represents a health emergency with international implications ("Public Health Emergency of International Concern, PHEIC"), the current situation must be classified as a case of force majeure (Force Majeur). We are continuing to monitor the situation very closely and, as far as possible, are in close contact with our business partners in the affected regions in order to initiate further measures within the scope of our possibilities in the event that supply bottlenecks nevertheless become apparent.

• With our automated reordering systems such as RFID-Kanban or automatic dispensers, the notification of demand is guaranteed independent of manual steps. If there are customer restrictions on the access of system administrators, we discuss the alternative approach individually with the customer. A full service support, for example, can be switched directly to a basic support, so that the supply of C-Parts is guaranteed.
• Customers who use non-automated systems from Würth Industrie Service that are currently not able to report their requirements as usual by the system administrators can use an app to report their requirements independently at short notice to ensure the supply of C-Parts.

Many events and trade fairs that we have planned for you in recent weeks and months could unfortunately not take place due to the coronavirus. In order to give you the opportunity to get to know our products and systems, we have developed some webinars. Furthermore, we are very confident that we will soon be able to welcome you again to events and seminars at our premises, while adhering to the hygiene guidelines

More about our webinars and events